Travel Advisory for JFK, EWR, PHL, DCA, IAD, AUS, DFW

Tuesday, May 21, 2013

Due to severe weather on the East Coast and in the Central region, all guests traveling to/from New York (JFK and EWR), Philadelphia (PHL), Washington DC (DCA and IAD), Dallas (DFW) and Austin (AUS) are encouraged to remain up-to-date on their flight status before leaving for the airport by checking here: http://www.virginamerica.com/flight-status.html and signing up for Virgin America Flight Alerts here: http://www.virginamerica.com/flight-alerts.html.

Fee Change: Mexico Checked Baggage

Thursday, April 11, 2013

As of April 12, 2013, Virgin America is changing the bag fee rules for travel on routes between the U.S. and Mexico. For international travel to and from Mexico booked on or after April 12, 2013, Main Cabin Guests may check ten (10) bags up to 50 pounds for $25 each. Main Cabin Select Guests may check one (1) bag up to 50 pounds free of charge, and nine (9) more up to 50 pounds for a fee of $25 each. First Class Cabin guests may check two (2) bags up to 50 pounds free of charge, and eight (8) more up to 50 pounds for $25 each. Bag rules for travel in domestic U.S. remain the same. Extra charges will apply for heavier or larger bags in addition to checked bag fees. Please refer to our FAQ section for more information.

For all tickets that were purchased prior to April 12, 2013, the previous rules are in effect. Main Cabin Guests may check one (1) bag up to 50 pounds free of charge and nine (9) more up to 50 pounds for $25 each. Main Cabin Select Guests may check two (2) up to 50 pounds free of charge, and eight (8) more up to 50 pounds for a fee of $25 each. First Class Cabin guests may check two (2) bags up to 50 pounds free of charge, and eight (8) more up to 50 pounds for $25 each. For more information on Virgin America’s bag fees, see http://www.virginamerica.com/vx/fees#tabs-2.

Fee Change: Main Cabin Express

Thursday, April 11, 2013

Effective April 12, 2013, guests are invited to purchase Main Cabin Express seats at booking for $30 in addition to the base fare for Elevate Red and other guests. Guests who purchase a fully refundable Main Cabin fare or who are Elevate Gold or Elevate Silver members will have complimentary access to available Main Cabin Express seats, but priority security is only available to Elevate Gold members, Elevate Silver members, and guests who pay the Main Cabin Express fee. Main Cabin Express service is limited to the most sought-after seats in our Main Cabin - seats in rows five, six and nine on our Airbus A319 aircraft and rows five, six, seven and nine on our A320s. In addition to a seat near the front of the aircraft, Main Cabin Express guests will have priority access through airport security, early boarding in Group A, and early access to overhead bin space.

New Security Checkpoint at JFK

Thursday, March 14, 2013

Starting on Thursday, March 14 John F. Kennedy International Airport (JFK) will activate the new central passenger security checkpoint on the 4th Floor Departures Level, and will simultaneously decommission A and B Con passenger security checkpoints. The central passenger security checkpoint provides for 12 TSA lanes and 6 Ticket Document Checkers but will be severely constrained until final construction is complete at the end of April/early May.

Once the construction is complete, the permanent passenger queuing space will be significantly expanded and will provide the full level and quality of passenger queuing that JFK has planned for T4, including a queue to accommodate 1st and business class passengers. For more information see: www.tfac-jfk.org

Until construction is complete at the new security checkpoint, we recommend that all guests, including First Class and Main Cabin Select travelers arrive to the airport early to allow for sufficient time to get through security.

New Terminal in Los Cabos (SJD)

Thursday, October 25, 2012

Effective Thursday, November 1, 2012, all Virgin America flights arriving and departing from San Jose Del Cabo International Airport (SJD) in Los Cabos, Mexico, will take place at the new Terminal 2. The last flight arriving and departing from Terminal 1 will take place on Monday, October 29, 2012. If you arrive into Terminal 1 prior to the move please remember to remind your airport transfer that you will be departing out of Terminal 2 for flights departing on November 1 or later.

New Main Cabin Express Seating

Thursday, August 23, 2012

As of August 23, 2012, Virgin America travelers can find a new seating option on www.virginamerica.com for travel on or after September 5, 2012. The new Main Cabin Express service is limited to the most sought-after seats in our Main Cabin – seats in rows five, six and nine aboard our Airbus A319 planes and rows five, six, seven and nine aboard our A320 planes.  In addition to a premium confirmed seat, Main Cabin Express includes advance boarding privileges with early access to overhead bin space. Those who purchase a fully refundable Main Cabin fare or who are Elevate Gold or Elevate Silver members will have complimentary access to available Main Cabin Express seats at the time of booking. Elevate Red members and all other guests are able to purchase Main Cabin Express seats at booking, as available, for a nonrefundable fee of $20 in addition to the base fare. Starting at check-in 24 hours before every flight, guests may select any remaining Main Cabin Express seats free of charge.

Fee Changes: Call Center Service Fee and Online Change/Cancel Fees

Thursday, July 19, 2012

Effective for all flight bookings made on or after July 20, 2012, Virgin America will charge a $100 change/cancel fee per guest for ticket changes and cancellations on non-refundable fares through virginamerica.com.  Guests who booked their ticket prior to July 20, 2012, will be charged $75 per guest for ticket changes or cancellations made through the website on non-refundable fares.  Additionally, changes or cancellations to any Elevate® points booking created on or after July 20, 2012 by redeeming Elevate® points will be subject to a $100 redeposit fee for points to be restored.  Changes or cancellations made to Elevate® points tickets purchased prior to July 20 will incur a $75 redeposit fee.

Also effective July 20, 2012, Virgin America guests who contact the Virgin America Call Center (1.877.359.8474)* to upgrade or select a seat assignment will be charged a $20 service fee for each guest on the itinerary.  In addition, guests who need their itinerary or confirmation resent to them will be charged a $20 service fee.  Guests may continue to access those self-service features through virginamerica.com without a fee.

Learn more about the fee changes here.

 *Any guest calling within the United States has access to a complimentary telecommunication relay service by dialing 711. For more information, go to: http://www.nidcd.nih.gov/health/hearing/telecomm.asp

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