San Francisco Quick Answers:
Q: Where do I drop off travelers for their flight?
A: The Virgin America ticket counter is located in Terminal 2. All domestic and international flights will depart from Terminal 2. Learn more.
Q: Which gates does Virgin America use?
A: Virgin America uses gates 50-54B for all departures (Mexico included) and domestic arrivals. For Mexico arrivals, Virgin America will continue to use gates in the International Terminal, which includes Concourses A and G. Learn more.
Q: What am I allowed to take through the security checkpoint and carry on the airplane?
A: Learn more about prohibited items at the TSA website.
Q: What kinds of items can I check in my luggage?
A: Learn more about potentially hazardous materials not allowed in checked baggage at the TSA's Hazardous Materials guide.
Q: Where is the Virgin Atlantic Clubhouse located?
A: The clubhouse is located on the 5th floor of the International Terminal. To get there, take the elevator adjacent to the Museum by the security gates.
Q: Where do international flights arrive and depart?
A: Arrival flights from Cancun and Los Cabos arrive in the International Terminal, but all other arrivals and departures (Cancun and Los Cabos departures included) can be found in Terminal 2. Learn more.
Q: How do I get between the International Terminal and T2?
A: The best option is to take the AirTrain between the two terminals. Please follow signage in each terminal to the closest AirTrain station. Learn more.
Q: Where can I learn more about the new Terminal 2?
A: Learn more about Virgin America’s newest terminal at our T2 information page.