Updates were made to this blog post on October 30, 2012 at 6:21pm PT.
Due to the impact of Hurricane Sandy, Virgin America has experienced delays and cancellations of flights arriving and departing from the Mid-Atlantic and Northeastern regions from October 28-31, 2012. All Virgin America guests headed to or departing from the affected airports listed below are strongly encouraged to remain up-to-date on their Flight Status before leaving for the airport by checking here: http://virginamerica.com/flight-status.html and signing up for Virgin America Flight Alerts here: http://virginamerica.com/flight-alerts.html
Latest airport updates:
- Washington Dulles International Airport (IAD): Partial operations expected to resume as of October 31, 2012
- Reagan National Airport (DCA): Partial operations expected to resume as of October 31, 2012
- Philadelphia International Airport (PHL): Partial operations expected to resume as of October 31, 2012
- Boston Logan International Airport (BOS): Partial operations expected to resume as of October 31, 2012
- John F. Kennedy International Airport (JFK): We plan to resume partial operations as of the afternoon of October 31, 2012, but please check Flight Status for details and check local public transportation status before leaving for the airport at http://www.amtrak.com/service-alerts-and-notices and http://www.mta.info/.
How do I know if my flight has been cancelled? If you booked directly with Virgin America, you will receive an email from the Virgin America team if your flight has been cancelled. However, if a booking was made through a travel agent or online agency (third party service), Virgin America may not have access to the guest’s contact details – and we urge you to check your Flight Status here. Guests who made their bookings using a travel agent or online agency are encouraged to make changes by contacting their agency.
Travel waiver: Guests with confirmed flights departing to or originating from IAD, DCA, PHL, JFK, or BOS on October 28-31, 2012, may change their travel date without paying change fees or the difference in fares through November 10, 2012.* Guests may also cancel their flight without penalty and receive a credit for future travel valid for up to one year. For cancelled flights, guests may choose between a travel credit or a refund for the unused part of their itinerary. Guests flying on the above dates who have flexible travel plans, may contact Virgin America to change their plans. Changes must be made prior to originally scheduled departure time and original travel must have been booked on or before October 26, 2012. Please note that due to the Hurricane’s forecasted impacts, the earliest available flights for re-accommodation to and from the above airports will likely not depart until Wednesday, October 31.
How do I change my travel/get in touch with Virgin America? To make a change to travel itineraries, Virgin America reservations can be reached at 1.877.FLY.VIRGIN (1.877.359.8474).** However, due to the magnitude of this weather event we are experiencing high call volumes and lengthy hold times. We apologize for the inconvenience and appreciate your patience.
Travel Agents: No waiver code is required if changes/cancels/exchanges are made within the restrictions of the current policy. All inventory must be rebooked within the same cabin of service.
*Applies to any available seat within the same cabin of service.
**Any guest calling within the United States has access to a complimentary telecommunication relay service by dialing 711. For more information, go to: http://www.nidcd.nih.gov/health/hearing/telecomm.asp