ORD, JFK, DFW, IAD/DCA and PHL Travel Advisory
December 8-9, 2013
Due to winter storms in the Chicago, Boston, New York, Washington, D.C., Philadelphia and Dallas-Fort Worth areas, delays are expected and cancellations are possible on the above dates. All guests traveling to or from ORD, DFW, BOS, IAD, DCA, JFK, EWR and PHL are advised to remain up-to-date on their flight status before leaving for the airport by checking flight status: http://virginamerica.com/flight-status.html or by signing up for Virgin America Flight Alerts here: http://virginamerica.com/flight-alerts.html.
Travel waiver for DFW: Guests with confirmed flights departing to or originating from DFW on December 6-8, 2013, may change their travel date without paying change fees or the difference in fares through Sunday December 8, 2013.* Alternatively, affected guests may cancel their flight without penalty and receive a credit for future travel valid for up to one year. Changes must be made prior to originally scheduled departure time and original travel must have been booked on or before December 8, 2013. Please contact our call center at 877.359.8474** to change or cancel your flight.
*Guests can change to available flights between December 8-22, 2013 on the same route as the original itinerary and within the same class of service to avoid any applicable change fees.
**Any guest calling within the United States has access to a complimentary telecommunication relay service by dialing 711. For more information, go to: http://www.nidcd.nih.gov/health/hearing/telecomm.asp
Gate-to-gate Use of Portable Electronic Devices
Thursday, November 21, 2013
On October 31, 2013, the Federal Aviation Administration (FAA) released new guidance, which paves the way for airlines to expand traveler use of Portable Electronic Devices (PEDs) during all phases of flight (including take-off, taxi and landing).Virgin America welcomes changes that increase traveler connectivity and convenience and has completed the necessary testing to authorize the use of PEDs during all phases of flight. Virgin America guests now are allowed to use permitted portable electronics devices (PEDs) "gate-to-gate" on all U.S. flights — with no restrictions during previously restricted phases of flight. A few rules remain, however:
- Larger items, such as laptops, must be stowed for take-off and landing for safety reasons.
- Cellular devices must be in airplane mode.
For more information click here
TSA Pre✓™ now available at LAX & SJC
Friday, October 18, 2013
TSA Pre✓™ expedited screening lanes are now available for eligible Virgin America guests travelling from Los Angeles International Airport (LAX) Terminal 3 and from San Jose International Airport (SJC) Terminal A. TSA Pre✓™ provides expedited screening benefits for eligible passengers to access dedicated screening lanes and take advantage of screening benefits that include leaving on shoes, light outerwear, and belts, as well as leaving laptops and 3-1-1 compliant liquids in carry-on bags.
Click here for more information on TSA Pre✓™, including details on how the initiative works, full eligibility requirements, and further information on how to apply for the TSA Pre✓™ application program (coming fall 2013).
Upgrade Fee Changes
Wednesday, July 17, 2013
Effective July 18, 2013, Virgin America will be changing fees for upgrades to Main Cabin Select and First Class. For more information on the new fee structure, please click here.
Fee Change: Mexico Checked Baggage
Thursday, April 11, 2013
As of April 12, 2013, Virgin America is changing the bag fee rules for travel on routes between the U.S. and Mexico. For international travel to and from Mexico booked on or after April 12, 2013, Main Cabin Guests may check ten (10) bags up to 50 pounds for $25 each. Main Cabin Select Guests may check one (1) bag up to 50 pounds free of charge, and nine (9) more up to 50 pounds for a fee of $25 each. First Class Cabin guests may check two (2) bags up to 50 pounds free of charge, and eight (8) more up to 50 pounds for $25 each. Bag rules for travel in domestic U.S. remain the same. Extra charges will apply for heavier or larger bags in addition to checked bag fees. Please refer to our FAQ section for more information.
For all tickets that were purchased prior to April 12, 2013, the previous rules are in effect. Main Cabin Guests may check one (1) bag up to 50 pounds free of charge and nine (9) more up to 50 pounds for $25 each. Main Cabin Select Guests may check two (2) up to 50 pounds free of charge, and eight (8) more up to 50 pounds for a fee of $25 each. First Class Cabin guests may check two (2) bags up to 50 pounds free of charge, and eight (8) more up to 50 pounds for $25 each. For more information on Virgin America’s bag fees, see click here.
Fee Change: Main Cabin Express
Thursday, April 11, 2013
Effective April 12, 2013, guests are invited to purchase Main Cabin Express seats at booking for $30 in addition to the base fare for Elevate Red and other guests. Guests who purchase a fully refundable Main Cabin fare or who are Elevate Gold or Elevate Silver members will have complimentary access to available Main Cabin Express seats, but priority security is only available to Elevate Gold members, Elevate Silver members, and guests who pay the Main Cabin Express fee. Main Cabin Express service is limited to the most sought-after seats in our Main Cabin - seats in rows five, six and nine on our Airbus A319 aircraft and rows five, six, seven and nine on our A320s. In addition to a seat near the front of the aircraft, Main Cabin Express guests will have priority access through airport security, early boarding in Group A, and early access to overhead bin space
New Security Checkpoint at JFK
Thursday, March 14, 2013
Starting on Thursday, March 14 John F. Kennedy International Airport (JFK) will activate the new central passenger security checkpoint on the 4th Floor Departures Level, and will simultaneously decommission A and B Con passenger security checkpoints. The central passenger security checkpoint provides for 12 TSA lanes and 6 Ticket Document Checkers but will be severely constrained until final construction is complete at the end of April/early May.
Once the construction is complete, the permanent passenger queuing space will be significantly expanded and will provide the full level and quality of passenger queuing that JFK has planned for T4, including a queue to accommodate 1st and business class passengers. For more information see: www.tfac-jfk.org
Until construction is complete at the new security checkpoint, we recommend that all guests, including First Class and Main Cabin Select travelers arrive to the airport early to allow for sufficient time to get through security.