Virgin America has added new security features to better protect your Elevate password and account information.  To implement this process, Elevate members who have not already changed their passwords (on or after April 26) will not be able to sign into their Elevate accounts on virginamerica.com until they change their password.  When signing in for the first time since this update, Elevate members will be prompted to enter their email addresses.  They will then receive an email from Virgin America with more information on how they can reset their existing password to a new one with at least eight characters.  Thank you for your patience and cooperation as we enhance the security of our systems.  Should you have questions, please call us between the hours of 3:30am PT-11:30pm PT at 1.877.FLY.VIRGIN*.  Or visit our password change FAQ.

*Any guest calling within the United States has access to a complimentary telecommunication relay service by dialing 711. For more information, go to: http://www.nidcd.nih.gov/health/hearing/telecomm.asp

This month, the Department of Transportation?s Passenger Protection Regulations go into effect for all airlines. Although a few of these regulations (like the ability to cancel a reservation within 24 hours without penalty) have been long-standing policies at Virgin America, guests may see a few changes in regards to how we communicate flight status changes and how refunds for baggage fees and optional service fees are implemented. Additionally, on January 26, 2012, we will also change the way that we advertise fares to include all government-imposed taxes and mandatory fees in the displayed fare. Essentially, all government-imposed taxes and mandatory fees will be included into the quoted fare displayed on our web site.

Due to a Transportation Security Administration mandate, toner and ink cartridges over 16 ounces are now prohibited in carry-on and checked baggage for all domestic flights. For more information about the new restricted items, please visit the TSA’s Website