Need help with a new or existing reservation? Want general information or details about our Elevate program? Call us at 1.877.FLY.VIRGIN (1.877.359.8474) between the hours of 3:30am - 11:30pm Pacific Time and we'll be glad to assist you.
If you're looking to get in touch with one of our airport baggage offices, guest relations, or our media contacts click here for some additional phone numbers.
If you have something nice to say, want to tell us something we can improve or if you have a question, write to us.
What would you like to tell us? -- Select Option -- Improvements Compliments The Website Elevate General Stuff A Suggestion on Where to Fly Charity/Donation Requests Sponsorship/Advertising Requests
We're committed to supporting worthy causes and community events, but because we're a new, start-up carrier and we receive hundreds of such requests each month, we ask for the following: Please send requests in writing on letter head to either: Attn: Devon Corporate Communications Virgin America 555 Airport Blvd Burlingame, CA 94010 OR charity@virginamerica.com - Please provide a brief description of the charity or event. - Please clearly outline the request (i.e. Free tickets, donation, etc.) - Please provide an email address, so that we may respond. Although we can't support every worthy cause, we do evaluate every request we receive and will respond in time. Thank you for thinking of Virgin America and best of luck with your cause.
We are always looking for creative, fresh ways to partner and we appreciate your interest, but because we're a new, start-up carrier and we receive hundreds of such requests each month, we ask for the following: Please send sponsorship requests on letter head to: Attn:Robecta Ma Marketing Virgin America 555 Airport Blvd Burlingame, CA 94010 OR marketingrequests@virginamerica.com - Please provide a brief of the proposal - Please clearly outline the request (i.e. Sponsorship, advertising, co-branded event, etc.) - Please provide an email address, so that we may respond. Although we can't take advantage of every great sponsorship opportunity, we do evaluate every request we receive. Thank you for thinking of Virgin America.
If you'd like to send us postal mail, you can send it to:
Virgin America Guest Care P.O.Box 4271 Burlingame, CA 94010