VP - Airports & Guest Services
A seasoned airline industry veteran with an impressive depth and breadth of experience that includes more than 25 years at Hawaiian Airlines, the former Northwest Airlines and Delta Air Lines, Davis leads the airline’s guest service and airports operations functions.
Before joining Virgin America in May 2012, Jim was Vice President of Airport Customer Service at Hawaiian Airlines, where he had responsibility for 1,600 employees worldwide and oversaw the airline’s award-winning customer service portfolio and all of its airport operations division. Prior to joining Hawaiian, Jim worked for more than twenty-five years for Republic Airlines, Northwest Airlines and then Delta Air Lines– most recently, he was the General Manager of Airport Customer Service ramp operations at Delta’s Minneapolis-St. Paul International Airport (MSP) hub, where he supervised 550 employees and 300 daily flights.
Before transitioning to the Guest Services and Airport Operations functions at Northwest in 2005, Jim worked his way up through the ranks at Republic and Northwest in multiple technical operations roles. He began his career in aviation in 1986 as a maintenance technician.
Jim holds a Bachelor’s Degree in Finance from Northeastern Illinois University and an MBA from the University of Chicago.