Virgin America Takes Top Spot in Airline Quality Rating
California-based Airline Ranked #1 for Second Consecutive Year in Academic Review of Airline Performance Data
San Francisco – April 7, 2014 – For the second straight year, Virgin America was named the top-ranked airline in the Airline Quality Rating (AQR), an annual analysis of airline performance conducted by Wichita State University and Embry-Riddle Aeronautical University. Based on publicly reported data all carriers must submit to the U.S. Department of Transportation, the AQR provides a comparative ranking of how airlines stack up against each other on key metrics important to consumers including: on-time performance, customer complaints, denied boarding and mishandled bags. Last year Virgin America topped the same ranking in the first year it was eligible for the AQR, which only ranks airlines that make up at least 1 percent of domestic scheduled-service revenue.