Traveler Alerts

LAX and JFK Runway Construction Beginning March 2015

Tuesday, March 3, 2015

Los Angeles International Airport (LAX) will begin federally mandated Runway Safety Area improvements on March 6, 2015, while JFK International Airport (JFK) will begin federally mandated runway safety improvements March 15, 2015. The JFK project is expected to conclude in September 2015 and the current phase of the LAX project is expected to conclude October 2015.  As a result of runway closures during the construction period, guests may experience flight delays during peak travel periods and/or unfavorable weather conditions at JFK and LAX. Virgin America guests traveling to or from JFK or LAX during the runway construction period are encouraged to sign up for Flight Alerts and to check their Flight Status

New Location for San Diego Ticket Counter

Monday, February 9, 2015

Beginning February 11, 2015, the Virgin America ticketing and check-in counters and kiosks at San Diego International Airport will move from the East end of the Terminal 2 ticketing lobby to the West end. Curbside signs will be moved to reflect the change from February 10, 2015. 

Cancun Time Zone Change

Thursday, January 29, 2015

As of February 1, 2015, Cancun will shift from Central Standard Time to Eastern Standard Time.  Virgin America flights from the West Coast to Cancun will depart at their previously scheduled time, but will arrive an hour later than originally scheduled due to the time zone change. Flights from Cancun to the West Coast will also be departing an hour later than originally scheduled.  If you have a confirmed flight to or from Cancun you will receive an email from the Virgin America guest service team confirming your upcoming flight times. As always, guests are encouraged to remain up-to-date on their flight status before leaving for the airport by checking here or by signing up for Virgin America Flight Alerts here.